Refunds or store credit is available for certain
products and under certain circumstances. A restocking fee of up to ??% of the
order may be charged. Within ?? days of receipt of your order, you may return
products that:
 | Are in their original packaging |
| Have original manufacturer information |
| Are not damaged due to incorrect installation |
| Do not having missing parts, hardware or instructions |
| Have the store receipt |
The following orders are not returnable:
| Broken parts |
| Parts purchased more than ?? days previously |
Under no circumstances will C.O.D. shipments be
accepted.
Once we have received your return, conducted an
inspection of the return, and verified that your return meets the above guidelines, a
refund will be issued. All applicable sales taxes will be refunded. The cost of shipping
will be credited only in those instances that the return is a result of our error.
Items incorrectly shipped to The Hot Rod Barn will not be returned. Items not purchased
from The Hot Rod Barn store will not be accepted.
Core Returns
If you would like to return an item associated with a core return value, please submit
your request through our Returns form. Please note:
| All fluids must be drained from the core |
| The core must be securely wrapped in plastic and
sealed |
| Cores must be returned in the packaging used in the
shipment of the order sent to you |
| Your core will be inspected to determine if the core
is acceptable |
| Core return shipping charges are the responsibility of
the customer and not refundable. |
Refunds
The cost of shipping will be credited only in those instances where the return is a result
of our error.
Damaged Products
If your product has been damaged in shipment, please complete our form at Returns within
24 hours of receipt of your product to begin the returns process. We'll then contact you
via email with further instructions on filing your claim.
Guarantee
If you have received a defective product, please review the manufacturer information
included with your new product. If you wish to return it, please visit our returns form
for more information.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
You can reach us by email. To issue a Return Authorization Request, click here. |
